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Level Up Casino Terms and Conditions

Welcome to Level Up Casino. These Terms and Conditions govern your use of the Level Up Casino website, applications, and related services (collectively, the “Platform”). By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as any policies, rules, or procedures referenced herein, including but not limited to the Privacy Policy, Responsible Gaming Policy, and Bonus Terms. The Platform is intended for users who are of legal gambling age in their jurisdiction and who meet all eligibility requirements. If you do not agree with these Terms, you must not access or use any services provided by Level Up Casino. The Company reserves the right to update, amend, or modify these Terms at any time, and continued use of the Platform constitutes acceptance of such changes. Users are encouraged to review this page regularly to ensure familiarity with the most current version.

1. General Information

The Level Up Casino website (“Casino”, “Platform”, “Company”, “We”, “Us”, “Our”) is operated by Novatrix SRL, a legal entity incorporated under the laws of Costa Rica, with registration number 3-102-893958 and a registered office located at Cartago, Oreamuno, Potrero Cerrado, Cartago, 30703, Costa Rica. The Company holds a valid gaming licence issued by the Tobique Gaming Commission (Licence No. 0000002). By accessing, registering, or using any services offered by the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. Failure to comply with these Terms prohibits any use of our services. The Company reserves the right to amend or update these Terms at its sole discretion. Users are advised to review this document periodically. In cases of discrepancies arising from translations, the English version will take precedence. By using the Platform, you also accept and agree to comply with any policies or procedures published on the Website, including but not limited to Privacy Policy, Responsible Gaming Policy, and Bonus Rules.

2. Eligibility and Access Restrictions

Access to Level Up Casino is strictly limited to individuals who are legally permitted to gamble in their country of residence. Users are solely responsible for ensuring their activities are lawful and compliant with local regulations. To register and participate in real-money play, individuals must have attained the minimum legal gambling age in their jurisdiction or 18 years of age, whichever is higher. Age verification may be conducted at any time, and the Company reserves the right to suspend or terminate accounts where age confirmation fails. Certain jurisdictions are explicitly restricted from participating in real-money services, including but not limited to Afghanistan, North Korea, United States, Israel, and other territories specified on the Website. Violations of these restrictions may result in the immediate forfeiture of deposits, winnings, or bonuses. Additionally, players in Sweden are ineligible for promotional offers, loyalty schemes, or VIP benefits. Cryptocurrency players are subject to additional verification requirements prior to placing any bets.

3. Account Registration and Usage

Each user may maintain only one personal account with Level Up Casino. Duplicate accounts or accounts sharing the same residential address, device, or IP address are strictly prohibited and may be closed at the Company’s discretion. Users are responsible for maintaining the confidentiality of account credentials, and any activity under an account is deemed the responsibility of the registered holder. Accounts must be used exclusively for personal entertainment purposes. Commercial use, including renting, selling, or sharing account access, is strictly forbidden. As part of Know-Your-Customer (KYC) procedures, the Company may request identification documents, proof of address, or conduct verification calls. Withdrawal requests will remain pending until all verification requirements are fulfilled. Failure to complete verification within the specified timeframe may result in suspension or closure of the account and forfeiture of any remaining funds. By using the Platform, users accept that Level Up Casino may monitor account activity to detect and prevent fraud, illegal activity, or policy violations.

4. Anti-Fraud and Security Measures

Level Up Casino enforces a strict anti-fraud policy to ensure the integrity of the Platform. Examples of prohibited activity include, but are not limited to: collusion with other players to influence game outcomes, use of automated tools or scripts to gain unfair advantage, fraudulent chargebacks, exploitation of software glitches, and submission of false claims. Suspected fraudulent behaviour may lead to account suspension, forfeiture of funds, or permanent account closure. The Company reserves the right to recover any losses incurred as a result of fraudulent actions and pursue legal or regulatory measures. Users may also be required to undergo live verification or submit additional documentation to confirm their identity. Any deposit must be wagered according to the applicable rules before withdrawals are permitted. Failure to comply with these requirements may result in denial of withdrawal requests. Users agree to cooperate fully with investigations and to refrain from attempting to exploit technical or operational errors.

5. Accepted Payment Methods and Currencies

Level Up Casino supports a wide range of payment options to facilitate deposits and withdrawals, including major credit and debit cards, e-wallet services, bank transfers, and selected cryptocurrencies. Supported currencies include AUD, USD, EUR, CAD, NZD, NOK, ZAR, INR, BTC, ETH, LTC, DOGE, USDT, XRP, BNB, ADA, and TRX. Cryptocurrency transactions are processed based on real-time exchange rates via the designated conversion service at the time of the transaction, and conversion between crypto and fiat is not provided by the Casino. Users are responsible for ensuring sufficient funds in their chosen payment method prior to initiating deposits. All payment methods are subject to verification and may require additional identification documentation to comply with KYC obligations. Level Up Casino does not assume responsibility for declined transactions or technical errors caused by external payment providers.

6. Deposits

Users must deposit funds from accounts registered in their name. Deposits originating from third-party accounts are strictly prohibited and will result in the return of the original funds to the rightful owner, forfeiture of any winnings, and possible account suspension. The minimum deposit for most payment methods is €20 (or equivalent), while maximum limits vary depending on the selected payment option. Cryptocurrency deposits do not have imposed upper limits due to their decentralized nature. Deposits are only credited once successfully processed and confirmed by the relevant financial or crypto institution. If a deposit is reversed, charged back, or fails for any reason, any winnings generated from that deposit will be voided. Users are responsible for understanding any transaction fees applied by banks, card issuers, or crypto platforms.

7. Withdrawals

Withdrawal requests are subject to verification of the user’s identity and payment method. Minimum withdrawal amounts are set at €10, USD 10, AUD 10, or the equivalent, while maximum limits depend on the chosen withdrawal method and may require splitting payouts into multiple transactions. Users must submit valid identification documents, including a government-issued photo ID, proof of address, and any additional documentation requested by the Casino. Credit or debit card withdrawals are subject to the card issuer’s rules and may be rejected at the bank’s discretion. The Casino may process withdrawals using an alternative method at its discretion. Withdrawal requests are typically processed within 72 hours, although actual receipt depends on the method selected, intermediary banks, and verification completion. Cryptocurrency withdrawals are converted based on the prevailing exchange rate at the time of processing.

8. Taxes and Fees

Users are solely responsible for reporting and paying any applicable taxes on winnings or other Casino-related activity in accordance with the laws of their jurisdiction. Level Up Casino does not withhold taxes on behalf of players, and failure to comply with tax obligations may result in legal consequences under local regulations. In addition, users are responsible for any fees charged by banks, payment providers, or cryptocurrency platforms during deposits, withdrawals, or currency conversions. Bank transfer withdrawals may incur intermediary charges, which are outside the control of the Casino. Users must acknowledge that Level Up Casino functions purely as a gambling service provider and is not a financial institution; accounts do not accrue interest, and no currency exchange or conversion services are offered beyond facilitating transactions in supported currencies.

9. Game Rules and Availability

Players acknowledge that it is their responsibility to understand the rules and mechanics of each game offered on the Platform before placing wagers. Game outcomes are determined by certified random number generators or equivalent methods approved by the relevant regulatory authority. Some games may be restricted in certain jurisdictions due to provider agreements or local regulations, and availability may change over time. Players must not attempt to bypass geographical restrictions using VPNs or other methods. Specific providers may impose additional limitations. For example:

Players using restricted games may forfeit any associated winnings, and the Casino reserves the right to cancel wagers placed in violation of these restrictions.

10. Liability and Disclaimer

Level Up Casino provides its services on an “as is” basis and does not guarantee uninterrupted or error-free access. Users accept that participation in gambling carries a risk of financial loss. The Company shall not be liable for any loss, damage, or inconvenience resulting from the use of the Platform, including technical failures, software errors, or connectivity interruptions. The Company implements reasonable measures to safeguard personal data but cannot guarantee protection once data is shared with third-party service providers, including game developers or payment processors. In the event of accidental crediting of funds, software errors, or mistaken wagers, the Casino reserves the right to correct balances, cancel bets, or recover funds. Users agree to indemnify and hold the Casino, its directors, and service providers harmless from claims arising from breaches of these Terms or misuse of the Platform.

11. Bonuses, Promotions, and Wagering Requirements

All bonuses, promotions, and loyalty rewards are subject to specific Terms and Conditions published on the Platform. Users must comply with wagering requirements and restrictions associated with each offer. Misuse or exploitation of bonuses may result in forfeiture of funds, cancellation of promotions, and potential account suspension. Examples of prohibited activities include:

The Casino reserves the right to adjust or cancel promotions at any time and to recover funds from players found to have abused offers. Winnings derived from no-deposit bonuses are subject to maximum payout limits specified in promotional terms.

12. Account Security and Verification

Each user is responsible for maintaining the confidentiality of account credentials and ensuring that no unauthorized persons access the account. Account verification is required for deposits, withdrawals, or other account-related activities. Verification may include submission of:

Failure to complete verification within the specified timeframe may result in account suspension or closure and forfeiture of remaining balances. Users must immediately notify the Casino if they suspect unauthorized access or breach of account security. The Company may monitor accounts and transactions to prevent fraud, illegal activity, or violation of Terms. By maintaining an account, users accept that Level Up Casino has the right to suspend, restrict, or close accounts to ensure security and compliance with regulatory requirements.

13. Anti-Fraud Policy

Level Up Casino maintains a strict anti-fraud framework to safeguard users and the integrity of the Platform. Fraudulent activities include, but are not limited to: collusion to manipulate game outcomes, use of automated software or scripts, unauthorised third-party deposits, chargebacks on legitimate transactions, exploiting software errors or glitches, and submitting false claims. Suspected violations may result in immediate account suspension, forfeiture of funds, and permanent account closure. The Casino reserves the right to recover losses caused by fraudulent behaviour and to pursue legal or regulatory action where applicable. Users may be required to provide additional documentation or undergo live verification to confirm identity and prevent fraudulent access. Non-compliance may result in confiscation of funds and restricted access.

14. Know Your Customer (KYC) and Account Verification

All users must complete identity verification before initiating deposits, withdrawals, or participating in real-money gameplay. Verification ensures compliance with regulatory requirements and confirms eligibility. Required documentation may include:

Accounts may remain suspended until all documentation is provided and verified. If false, misleading, or incomplete information is submitted, the Casino reserves the right to close the account, void wagers, and confiscate winnings. Users under the legal gambling age will have their accounts closed immediately, all funds and winnings voided, and deposits refunded according to applicable policies. KYC procedures may be updated at any time, and users are responsible for compliance with any new requirements.

15. Refund Policy

Refunds are handled in accordance with strict procedures to ensure security and regulatory compliance. Requests must be submitted within 24 hours of the transaction, except in cases of unauthorized access, which must be reported within 30 calendar days. Refunds are limited to deposited amounts, and any winnings or bonuses derived from the transaction will be deducted prior to processing. If a credit card was used for the deposit, refunds may be issued back to the same card for the net deposit amount, with any excess processed via alternative payment methods. Users are responsible for any fees incurred during the refund process. Verification of identity and payment details is required before approval, and accounts failing to meet KYC requirements may have requests denied.

16. Complaints and Dispute Resolution

All complaints must be submitted by the registered account holder using the contact information associated with the account. Complaints submitted by third parties will not be considered. Initial complaints are handled by the Casino Support Team, and unresolved matters may be escalated internally within the Company. The Platform maintains server logs and records of all gameplay, which are considered final and binding in any dispute regarding outcomes or transactions. Users may communicate via email or the account messaging system. If internal resolution is unsatisfactory, disputes may be submitted to an independent Alternative Dispute Resolution (ADR) body, such as EGIS, which operates under the oversight of the Tobique Gaming Commission. Users agree that decisions of the ADR will be binding, and that all disputes are governed by the laws and arbitration procedures of Costa Rica.